Shipping policy

Shipping Policy

Last Updated: 20th August 2026

At HOIGO, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

If you have any questions about your order or delivery, please contact us at Hoigo.india@gmail.com

1. Where We Ship

We currently ship orders to:

INDIA only

At checkout, you will be able to see whether delivery is available to your location.

If your location is not currently serviceable, please contact us at hoigo.india@gmail.com and we will do our best to assist you.

2. Order Processing Time

Orders are generally processed within 1-2 business days after successful payment confirmation.

Processing time includes:

Confirming your order;
Preparing and quality-checking your products;
Packaging your order; and
Handing the package over to our shipping partner.

Orders placed on weekends or public holidays may begin processing on the next business day.

Please note: Processing time is separate from the delivery time. Your estimated delivery period begins once the order has been dispatched.

For customised or personalised products, additional processing time may apply. The applicable timeframe will be communicated on the product page or at the time of purchase.

3. Shipping Methods

We currently offer the following shipping option(s):

Standard Shipping

Estimated delivery: 5-7 after dispatch

Shipping provider: BLUEDART

Standard shipping is available for eligible locations across pan India.

Please note: Delivery estimates are approximate and may vary depending on your location and circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges are calculated based on your order, delivery location, weight, shipping method, and any applicable promotions.

Our current shipping charges are:

Standard Shipping: ₹49
Free Shipping: On orders above ₹599

The applicable shipping charge will be displayed at checkout before you complete your purchase.

From time to time, we may offer free-shipping promotions or other delivery discounts. Any such offer will be subject to its specific terms.

5. Delivery Attempts

Our shipping partners may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that:

Your shipping address is complete and accurate;
Your phone number is correct and reachable;
Someone is available to receive the package where required; and
Any delivery instructions provided are accurate.

If a package is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the recipient, additional shipping charges may apply for re-delivery where permitted.

6. Delivery Delays

We work with our shipping partners to deliver orders within the estimated timeframe, but occasional delays can occur.

Delays may result from:

Courier or transportation issues;
Severe weather;
Natural disasters;
Public holidays;
Festivals or periods of unusually high order volume;
Strikes or service disruptions;
Government restrictions;
Incorrect or incomplete delivery information;
Remote-area delivery limitations; or
Other circumstances outside our reasonable control.

If your order is significantly delayed beyond the estimated delivery timeframe, please contact us at Hoigo.india@gmail.com and we will assist you in checking its status.

7. Incorrect or Incomplete Address

Please carefully review your delivery details before completing your order.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address, incorrect phone number, or other inaccurate information provided by the customer.

If you realise that you have entered an incorrect address, contact us as soon as possible at Hoigo.India@gmail.com

We will try to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered the shipping process.

8. Damaged Packages

We package our products carefully to minimise the risk of damage during transit.

If your package arrives visibly damaged, we recommend taking photographs of the package before opening it and, where possible, documenting the condition of the product after opening.

If the product has been damaged during delivery, contact us at Hoigo.India@gmail.com within 7 days of delivery.

Please include:

Your order number;
Photographs/videos of the damaged product;
Photographs of the outer packaging; and
A brief description of the issue.

We will review the issue and provide an appropriate resolution in accordance with our Returns & Refund Policy and applicable law.

9. Missing or Incorrect Items

If your order arrives with a missing, incorrect, or incomplete item, please contact us at Hoigo.India@gmail.com within 7 days of delivery.

Please provide your:

Order number;
Name;
Description of the missing or incorrect item; and
Relevant photographs, if applicable.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

10. International Shipping

We currently do not offer international shipping. Orders can only be delivered to eligible addresses within India.

We may introduce international shipping in the future. Any changes will be reflected in this Shipping Policy and at checkout.

11. Shipping Restrictions

Certain products may have shipping restrictions depending on the destination or applicable regulations.

If an order cannot be shipped to your location after purchase due to an unforeseen shipping restriction, we will contact you and provide an appropriate resolution, which may include cancellation and a refund of the affected order.